Returns & Exchanges – youthtrendly.com

📦 Easy 30-Day Returns

✓ Free returns for EU orders (€25+ value)
✓ Extended holiday returns: Items purchased Nov 1-Dec 24 can be returned until Jan 15

◼ How to Return

1. Log in to your account
2. Select “Request Return” under your order
3. Choose refund or exchange
4. Print prepaid label (EU only)
5. Drop at any post office

✓ Accepted Conditions

• Unworn, unwashed items
• Original tags attached
• No perfume/cosmetic traces

✗ Non-Returnable Items

• Swimwear & lingerie (hygiene reasons)
• Customized/personalized pieces
• Final sale items (clearly marked)

💸 Refund Processing

• Timeline: 3-5 business days after we receive items
• Method: Original payment (5-7 days for bank processing)
• Deductions:

• Original shipping costs (unless faulty)
• €3.95 return fee for orders under €25

🔄 Exchanges

For size/color changes:

1. Return original item first
2. Use automated exchange portal for fastest processing
3. Price protection for 14 days

🌍 International Returns

• Customer pays return shipping
• Must include commercial invoice
• Refund excludes duties/taxes

❗ Damaged Items?

1. Take photos within 48 hours of delivery
2. Submit via “Report Issue” in your account
3. We’ll send replacement or full refund

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FAQ

❯ How long do I have to return?
30 days from delivery date (extended during holidays)

❯ Where’s my refund?
Check status in your account. Contact us if >10 business days.

❯ No printer for label?
Request QR code for post office scan & ship.